Terms of Service

Jenn the Life Coach
Business Administration: Royal DNA
Website: jennthelifecoach.com
Effective Date: November 12, 2026

1. Welcome

Welcome to Jenn the Life Coach!

I believe meaningful personal growth begins with self-awareness, intentional choices, and a willingness to take action.

These Terms of Service explain what you can expect when visiting my website, booking coaching services, or participating in a coaching program.

Jenn the Life Coach is a life coaching and personal development brand operated through Royal DNA, the business name used for invoicing and business administration.

By accessing this website or purchasing coaching services, you agree to these Terms of Service, subject to applicable law.

Please read these terms carefully before booking or purchasing services.

2. Coaching Services

Jenn the Life Coach provides life coaching, mindset coaching, and personal development services designed to help individuals:

• Gain clarity about personal goals and priorities.

• Recognize habits, beliefs, and patterns that may be limiting their progress.

• Develop greater self-awareness and personal accountability.

• Explore healthy boundaries and intentional decision-making.

• Create realistic action plans for personal growth.

• Build confidence in their ability to make meaningful changes.

Coaching is a collaborative process. I provide guidance, encouragement, practical tools, thoughtful questions, and accountability.

You remain responsible for your own choices, actions, and outcomes.

Services may include individual coaching sessions, discovery calls, coaching packages, Founding Spots, educational resources, or other offerings described on the website.

The details of each paid service, including session length, format, and price, will be provided before purchase.

3. Coaching Is Not Therapy or Medical Treatment

Jenn the Life Coach provides life coaching and personal development services.

I am a Certified Life Coach, not a licensed therapist, counselor, or medical professional.

Coaching does not constitute psychotherapy, psychological counseling, psychiatric treatment, medical care, legal advice, or financial advice.

I do not diagnose, treat, or provide clinical care for mental health conditions.

Coaching is not a replacement for services provided by appropriately licensed professionals.

If your needs fall outside the scope of coaching, I may recommend seeking support from a qualified professional.

Coaching services are not designed to provide emergency or crisis intervention.

Crisis and Emergency Support

If you are in crisis or thinking about harming yourself, please seek immediate support. In the United States, call or text 988 to reach the Suicide & Crisis Lifeline. If you are in immediate danger or experiencing a medical emergency, call 911 or go to the nearest emergency department.

4. Client Responsibilities

Coaching works best when both the coach and client participate with honesty, respect, and accountability.

By participating in coaching, you agree to:

• Attend scheduled sessions and communicate respectfully.

• Participate honestly and to the extent you feel comfortable.

• Take responsibility for your decisions and actions.

• Communicate concerns or questions about the coaching process.

• Respect professional boundaries and agreed-upon communication methods.

• Understand that personal growth requires individual participation and follow-through.

You are never required to disclose information you are uncomfortable sharing.

My role is to support your growth, not to make decisions for you.

5. Scheduling, Cancellations, and Rescheduling

Scheduling

Coaching sessions must be scheduled through the designated booking process.

Session dates, times, duration, and delivery methods will be confirmed during booking.

24-Hour Cancellation Policy

Clients must provide at least 24 hours' notice to cancel or reschedule a scheduled paid coaching session.

If you cancel at least 24 hours before your scheduled session, you may:

• Reschedule your session for another available appointment.

• Receive a credit toward a future coaching session.

Session credits have no cash value and are subject to any expiration terms disclosed before purchase.

Late Cancellations and Missed Sessions

Cancellations made less than 24 hours before a scheduled session and missed appointments are not automatically eligible for rescheduling or session credit.

Exceptions may be considered at my discretion based on individual circumstances, subject to applicable law.

If I Need to Cancel

If I must cancel a scheduled paid session, you will be offered a reasonable opportunity to reschedule.

If I am unable to provide the purchased service, you will be offered a refund for the undelivered service or another remedy you voluntarily accept, consistent with applicable law.

6. Payments, Refunds, Session Credits, and Founding Spots

Prices for coaching sessions, packages, and programs will be communicated before purchase.

Invoices and payment records may identify Royal DNA as the business responsible for administrative and financial transactions.

Payment is due according to the terms presented at booking, checkout, or in your coaching agreement.

Individual Coaching Sessions

For individual coaching sessions canceled at least 24 hours in advance, clients may reschedule or receive a session credit.

Cash refunds are not ordinarily provided for client-initiated cancellations of individual sessions, except where required by applicable law or expressly agreed in writing.

Late cancellations and missed sessions are subject to Section 5.

Founding Spots

I may offer a limited number of Founding Spots at a reduced introductory rate.

The rate, number of sessions, program length, start date, and payment terms will be stated at enrollment.

Founding clients may be invited to share feedback about their coaching experience or provide an optional testimonial.

Testimonials are never required. Choosing not to provide feedback or a testimonial will not affect the coaching services you receive.

Any use of a client's name, image, likeness, testimonial, or identifiable personal experience for promotional purposes requires separate, explicit written permission.

Founding Spots Refund Policy

Because Founding Spots may be purchased several weeks before coaching begins, the following refund policy applies:

Before Coaching Begins

A Founding Spot client may request a full refund of the amount paid by canceling before their first scheduled coaching session begins.

Refund requests must be submitted in writing to hello@jennthelifecoach.com.

Once the cancellation is confirmed, the Founding Spot will be released and may be offered to another eligible client.

After Coaching Begins

Once the first coaching session has begun, completed sessions are nonrefundable, except where required by law.

Remaining unused sessions may be rescheduled or credited according to the applicable coaching agreement, the 24-hour cancellation policy, and any package terms disclosed before enrollment.

Any refund entitlement for undelivered services under applicable law or the coaching agreement will be honored.

Other Packages and Programs

For coaching packages or programs other than Founding Spots, any specific refund, cancellation, expiration, or unused-session terms will be disclosed before purchase.

Nothing in these Terms limits non-waivable consumer rights under applicable law.

7. Confidentiality and Client Privacy

Your privacy, personal experiences, and identity deserve respect and protection.

All personal information shared during coaching sessions, discovery calls, written communications, and other coaching-related interactions will be treated as confidential, subject to the limited exceptions described below.

Protection of Your Identity and Personal Information

I will not publicly disclose, publish, repeat, or share your personal experiences or identifying information without your prior, informed authorization, except where disclosure is legally required or otherwise permitted under the limited exceptions described in these Terms and the Privacy Policy.

This includes:

• Your name and identifying details.

• Your photograph, image, voice, or likeness.

• Personal stories, relationships, challenges, and experiences.

• Information shared during coaching sessions or discovery calls.

• Written communications, reflections, goals, and progress.

I will not use your name, photograph, likeness, testimonial, or personal story for marketing, social media, presentations, website content, or promotional purposes without your separate, explicit written permission.

Removing your name does not automatically make your story anonymous. I will not share recognizable personal experiences or identifying details without appropriate authorization.

No Recording Policy

I do not record coaching sessions.

I do not make audio or video recordings of coaching conversations.

Written coaching notes may be maintained when reasonably necessary to support coaching services and business obligations. Such notes will be handled confidentially and protected using reasonable safeguards.

Confidentiality Exceptions

Confidentiality may be limited when disclosure is required by applicable law, a valid court order, or other legally binding process, or when disclosure is otherwise legally permitted to address a serious safety concern.

Limited information may also be processed by service providers necessary to operate the business, subject to appropriate privacy and confidentiality protections.

Life coaching communications may not receive the same legal confidentiality protections as communications with licensed mental health professionals.

Additional details about the collection, use, retention, and protection of personal information are provided in the Jenn the Life Coach Privacy Policy.

8. No Guarantee of Results

I am committed to providing thoughtful guidance, practical coaching tools, encouragement, and accountability.

However, personal growth is an individual process.

Results depend on many factors, including personal circumstances, participation, choices, and follow-through.

Jenn the Life Coach does not guarantee any particular personal, professional, relationship, emotional, or financial outcome.

Testimonials and examples of personal progress, if shared with appropriate permission, reflect individual experiences and do not guarantee similar results.

9. Professional Boundaries

Jenn the Life Coach maintains professional boundaries intended to support a respectful and productive coaching relationship.

Coaching services do not establish a therapeutic, medical, legal, or financial advisory relationship.

Communication outside scheduled sessions will follow the expectations established in the applicable coaching agreement.

I reserve the right to decline or discontinue services when professional boundaries are repeatedly violated, the coaching relationship becomes inappropriate, or the client's needs fall outside the scope of coaching.

Any termination of paid services will be handled in accordance with the applicable agreement and legal requirements.

10. Intellectual Property

Original materials provided through Jenn the Life Coach, including worksheets, coaching exercises, educational resources, written content, graphics, branding, and program materials, are protected by applicable intellectual property laws.

Unless otherwise stated, these materials belong to Jenn the Life Coach or their respective rights holders.

Materials provided to clients are intended for personal, noncommercial use.

You may not reproduce, distribute, sell, publish, or commercially exploit protected coaching materials without prior written authorization.

11. Website Use and Mailing List

Visitors agree to use jennthelifecoach.com lawfully and respectfully.

You may not:

• Attempt unauthorized access to the website or related systems.

• Interfere with website functionality or security.

• Use website content for unlawful purposes.

• Misrepresent your identity when purchasing or accessing services.

• Copy or distribute protected website materials without permission.

I may update website content, services, and offerings as my business evolves.

Mailing List and Email Communications

By voluntarily joining the Jenn the Life Coach mailing list, you agree to receive emails that may include personal letters, stories, coaching tips, educational resources, business updates, and occasional coaching offers.

You may unsubscribe at any time using the unsubscribe link included in marketing emails or by contacting hello@jennthelifecoach.com.

Booking a discovery call or purchasing coaching services does not automatically enroll you in the marketing mailing list.

Information collected through mailing list subscriptions is handled according to the Jenn the Life Coach Privacy Policy.

12. Third-Party Services

Jenn the Life Coach may use third-party platforms to support website hosting, appointment scheduling, video calls, email communications, and payment processing.

These may include Squarespace, Google Workspace, Google Meet, and applicable payment providers.

Third-party services operate under their own terms and privacy policies.

I encourage you to review those policies when using their services.

13. Limitation of Liability

Coaching is intended to support self-awareness, personal development, and informed decision-making.

Clients remain responsible for their independent decisions and actions.

To the extent permitted by applicable law, Jenn the Life Coach and the responsible business operator are not liable for losses arising solely from a client's independent choices or actions following coaching discussions.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.

14. Age Requirement

Jenn the Life Coach provides coaching services to adults aged 18 and older.

By purchasing or participating in coaching services, you confirm that you are at least 18 years old.

15. Changes to These Terms

These Terms of Service may be updated as my business, services, or legal obligations change.

Updated terms will be posted on this website with a revised effective date.

Changes will apply prospectively, subject to applicable law and any existing coaching agreement.

16. Governing Law

These Terms of Service are governed by the laws of the Commonwealth of Pennsylvania, subject to applicable consumer protection laws and mandatory legal requirements.

17. Contact Information

For questions about these Terms of Service, scheduling, payments, or coaching services, please contact:

Jenn the Life Coach
Business Administration: Royal DNA
Website: jennthelifecoach.com
Email: hello@jennthelifecoach.com

My Commitment

I believe coaching should be grounded in respect, honesty, confidentiality, and personal responsibility.

My goal is to create a professional environment where you can explore your goals, examine your challenges, and take meaningful steps toward the life you want to build.

Your story belongs to you. Your choices belong to you. My role is to support you as you do the work.

Last Updated: November 12, 2026